Terms and Conditions
DRAFT — written for the current business (coaching and Zinzino referrals). The old 2022 terms PDF covered the discontinued trips business and generated boilerplate; it's archived in the repository under docs/legacy/. Review the [TODO] items before publishing.
These terms apply when you use www.miraplus.nu and when you book coaching from Mira Plus AB ("we", "us"). Mira Plus AB is a Swedish company, Org.Nr. 559392-0944. Contact: info@miraplus.nu, +46 72 53 98 795.
Booking a session
When you book online you choose a session, a coach and a time. The appointment is reserved for you and confirmed when payment is completed - you then receive a confirmation email. Sessions are held remotely by video unless we agree otherwise; you receive a meeting link with your confirmation or before the session. Prices are shown in Swedish kronor (SEK). [TODO: confirm VAT presentation with the bookkeeper]
Payment is handled by Stripe. Your card details go directly to Stripe and never reach our servers.
Coaching supports your wellbeing but is not medical care and does not replace advice from a doctor - always consult your doctor about medical conditions.
Cancelling or rescheduling
There is no self-service cancellation - contact us by email (info@miraplus.nu) or phone to cancel or move an appointment.
[TODO decide and state the policy, e.g.: "Cancel or reschedule at least 24 hours before your appointment and we refund or rebook in full. For later cancellations or no-shows we charge the full price."]
About the statutory cooling-off period: the 14-day right of withdrawal for distance purchases (distansavtalslagen) does not apply to services booked for a specific date and time, which includes our appointments. Our cancellation policy above applies instead.
If we have to cancel (for example due to illness), you choose between a new time or a full refund.
Zinzino products
Product pages that link to Zinzino's webshop are referrals: your purchase and delivery happen at Zinzino under Zinzino's own terms, and Mira Plus AB receives a commission as an independent Zinzino partner. We are not the seller of those products.
Your account
An account is optional. Keep your password safe - you are responsible for what happens through your account. We may close accounts used abusively. You can delete your account at any time from your account page; see the Privacy Policy for what happens to your data.
Our content
Texts, images and the Mira Plus logo belong to Mira Plus AB. You are welcome to link to our pages, but do not republish our content without permission.
Liability
We provide our services with reasonable skill and care. We are not liable for indirect losses (such as lost income). Nothing in these terms limits rights you have as a consumer under Swedish law, or liability that cannot lawfully be limited.
Complaints and disputes
If something is not right, contact us first at info@miraplus.nu - we want to fix it. As a consumer you can also turn to the Swedish National Board for Consumer Disputes (ARN, www.arn.se) or the EU online dispute resolution platform. Swedish law applies to these terms and disputes are handled by Swedish courts.
Changes to these terms
We may update these terms; the current version always lives on this page. Bookings are governed by the terms in force when you booked. Bookings of trips/excursions (a discontinued service) were governed by our 2022 terms, available on request.
[TODO: set 'Last updated' date when reviewed and approved]